Return & Exchange

At Nevo Suits, we want you to feel exceptional in what you wear. If the fit isn't quite right, or if you simply change your mind, we are here to facilitate a smooth return or exchange process.

Important: The Nevo Security Tag

Your item will arrive with a visible, disposable Security Tag attached. Please try on your garment before removing it. Returns and exchanges are accepted only if the Security Tag remains attached and intact. If the tag is removed, cut, tampered with, or re-attached, the item is considered worn and is final sale.

1. Return Window

You have 14 days from the date your package is marked “Delivered” to start a return or exchange.

2. Item Condition

• Original, unworn, unwashed, and undamaged condition.
• Free of scents, smoke, body odor, or makeup marks.
• Returned with all original packaging, including the Signature Box, garment bag, hanger, and accessories.
• Security Tag remains attached.

3. Return Shipping & Costs

Returns for Refund: For change of mind, a cancelled event, or ordering the wrong size, customers are responsible for return shipping and we recommend a trackable service. If Nevo shipped the wrong item or the product arrived damaged, Nevo will cover the return shipping cost.

Exchanges: We offer free shipping on your first exchange and provide a return label for your first purchase. Your original item must be returned, inspected, and registered back into inventory before the exchange is shipped. If your timeline does not allow for this, we recommend purchasing a new item and returning the original for a refund so both can proceed in parallel.

Original shipping charges, if any, are non-refundable.

4. Zero-Risk Delivery Guarantee

Every Nevo shipment is 100% insured. If the carrier confirms a package is lost, we will send a replacement immediately or offer a full refund. For damage on arrival, please email photos within 48 hours of delivery to support@nevosuit.com; we will arrange a free replacement.

5. Order Cancellation Policy

Within 24 Hours: 100% full refund for all cancellation requests.

Ready-to-Wear after 24 Hours: A 15% Restocking & Sanitization Fee applies.

Made-to-Order after 24 Hours: Made-to-Order pieces are crafted specifically for you. Cancellations, returns, and exchanges are not accepted after the 24-hour grace period. Any exceptional request must be reviewed and approved by our team.

6. How to Initiate a Return

Self-service: Log in to your account at nevosuit.com, go to your order, and submit a return request directly.

Email: Contact support@nevosuit.com with your order number and reason for return.

Once approved, you will receive a return authorization PDF with the return address and instructions. Please ship the item back within 7 calendar days of approval.