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NevoSuits Buyer Protection
Shop with Confidence
For less than the price of a coffee, we guarantee your purchase against lost packages, shipping delays, and even porch theft. Add peace of mind to your cart.
What We Cover
Here's everything included in our Protection Promise:
Lost in Transit
If your tracking stops updating for more than 10 days, file a claim and get a full refund. No questions asked.
Stolen After Delivery
Package stolen from your doorstep? Provide a simple police report, and we'll ship a replacement immediately.
Major Shipping Delay
Is your order seriously late? If it's past the guaranteed delivery date, you can claim for a store credit.
Damaged During Shipping
Did your item get damaged in transit? Send us a photo, and we'll make it right with a refund or replacement.
Simple Claims Process
Getting your refund or replacement is quick and hassle-free:
1
File Your Claim
Go to your order page and click "File a Claim." Tell us what happened in about 60 seconds. No phone calls needed.
2
Instant Review
Most claims are approved instantly by our system. For more complex cases, our support team will contact you within 24 hours.
3
Get Your Refund
Once approved, your refund is processed immediately back to your original payment method, or we ship a new item right away.
Common Questions
It's a small percentage of your order total, typically between $1.99 and $4.99. The exact cost is shown clearly at checkout.
Think of it as peace of mind. It's especially valuable for higher-value items or limited-edition pieces you can't easily replace.
Our Protection Promise covers shipping issues, not buyer's remorse. But don't worry! We have a great return policy for that.
Ready to Shop Without Worry?
Next time you check out, just look for the option to add protection. It's that simple.
Start Shopping Now