How long will it take to receive my order?

Ready-to-Wear items are processed in 1–3 business days, then typically arrive in 4–6 business days by express shipping. Made-to-Order items require 5–10 business days of crafting before shipping, followed by 4–6 business days in transit.

How to track my order?

Once your order ships, you will receive a shipping confirmation email with your tracking number. If you need help locating an update, please contact our Concierge Team with your order number.

Do you ship internationally?

Yes. We ship worldwide. Import duties, taxes, or customs fees, if charged by your local authority, are the recipient’s responsibility.

Do you offer free shipping?

Yes! Orders of $299.99 and up receive free express shipping worldwide. Orders below $299.99 have a flat $20 shipping fee.

What does Made-to-Order mean?

Made-to-Order items are crafted specifically after your order is placed. Please allow 5–10 business days for crafting and inspection, followed by 4–6 business days for express shipping.

What is Nevo Shield™?

Nevo Shield™ is included with every order. If a package is delayed, missing, or arrives damaged, please contact us with your order number and tracking details. We will first help investigate with the carrier. If the carrier confirms a loss or transit damage, we will process a full refund after review.

My event is soon. Can you help me check the timing?

Yes. Before ordering, please share the product you are considering, your size, your event date, and your delivery country. Our Concierge Team can review the available timing with you. Please do not rely on an estimated delivery date until your order has been personally reviewed.

Where are you located?

Nevo Suit operates fulfillment centers on both the West Coast and East Coast of the United States, with warehouse locations in California and Chicago. Orders are shipped from the most suitable available fulfillment location based on inventory and destination.Our warehouses are not currently open for walk-in shopping, fitting appointments, or customer pickup. For product selection, sizing, and order support, our Concierge Team is available online.

What is your return policy?

Eligible Ready-to-Wear items may be requested for return within 14 days of delivery. Items must be unworn, unwashed, unaltered, and returned with the Security Tag attached. Made-to-Order items are not eligible for standard returns after the 24-hour grace period.

Can I exchange an item?

Eligible Ready-to-Wear items may be exchanged within 14 days of delivery, provided they remain in original condition with the Security Tag attached. Shipping for your first eligible exchange is covered by Nevo Suit.

Can I cancel or change my order?

All orders may be cancelled for a full refund within 24 hours of purchase. After 24 hours, Ready-to-Wear cancellations carry a 15% restocking and sanitization fee. Made-to-Order items cannot be cancelled after 24 hours. For order changes, please contact us as soon as possible so our team can review what is still possible.

What is the Security Tag and why does it matter?

Every Nevo Suit garment arrives with a Security Tag attached. Please try on your item before removing it. Returns and exchanges are accepted only when the Security Tag remains attached and intact.

How do I initiate a return?

Please log in to your Nevo Suit account, open your order, and submit a return request. Our team will review your request and provide the next steps. Once approved, you will receive a return authorization PDF with instructions and the return address. Please ship the item within 7 calendar days of approval.

When will I receive my refund?

After your return reaches our warehouse and passes inspection, we will process the refund and send you a confirmation email. The time for funds to appear in your account may vary by payment provider.

What payment methods do you accept?

We accept major credit and debit cards, Apple Pay, Google Pay, and Klarna where available at checkout. Klarna payment options, including any installment or pay-later options, depend on your location and eligibility.

How can I contact Nevo Suit, and what are your service hours?

Email us anytime at support@nevosuit.com. Phone service is available Monday to Saturday, 12:00 PM–4:00 PM, at +1-833-965-0661. Phone service is unavailable on Sundays and public holidays.

I have an issue with my order. Who should I contact?

Please email support@nevosuit.com with your order number and a brief description of the issue. For delivery, fit, quality, or event-date concerns, include any relevant photos, tracking details, and your event date so our Concierge Team can review your case properly.

How do I choose the right size?

Please use the size guide on the product page and compare it with a suit or jacket that already fits you well. For a more careful recommendation, send us your height, weight, chest, waist, usual suit size, and event date.

Can I choose a different jacket and trouser size?

Suit and tuxedo sets are sold as matched sets, so jacket and trouser sizes cannot be separated. We recommend choosing the best jacket fit first; trouser waist and hem can be adjusted by a local tailor if needed.

What is included with my order?

Please check the Product Details section on the product page. Some styles are jackets only, while others are 2-piece or 3-piece sets. Shirts, trousers, bow ties, and accessories are included only when clearly listed.

What fabrics and materials do you use?

Materials and craftsmanship vary by style. Please refer to the Product Details section on each product page for the most accurate information. For embellished, velvet, crystal, or delicate pieces, professional dry cleaning is recommended.

Frequently Asked Questions

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