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Shipping Policy
Dear Valued Customer,
Thank you for your interest and trust in Nevo Suit! We fully understand the excitement of awaiting a custom garment, and the Nevo Suit team is dedicated to processing every order with care and efficiency, ensuring your meticulously crafted items are delivered to you safely and promptly.
Here’s a clear outline of Nevo Suit’s shipping process:
1. Order Processing & Shipping Time
• Ready-to-Wear Orders: Nevo Suit processes and ships most ready-to-wear orders within 1-3 business days after your order is confirmed.
• Custom Suit Orders: Your custom suit enters our hands-on production process after we confirm your order. Crafting each suit takes approximately 5-10 business days to ensure perfection in every detail. It will be shipped immediately upon completion.
2. Transit Times
After your order ships, delivery times vary by region:
• Within the U.S.: Estimated delivery takes 3-5 business days.
• European Regions: Estimated delivery takes 3-7 business days.
• Other International Regions: Estimated delivery takes 5-10 business days (actual time may vary depending on customs clearance procedures at the destination country).
• A Friendly Note: All stated transit times are estimates. Occasional delays due to holidays, weather, or customs inspections may occur. Your understanding is greatly appreciated.
3. Order Tracking
Once your order is on its way, you will receive a shipping confirmation email containing a unique tracking number. You can use this number to monitor your package’s progress on the carrier’s website (e.g., USPS, FedEx, DHL).
4. Contact Us
If you have any questions about your order’s shipping status, please feel free to contact the Nevo Suit customer service team via email at nevosuit@support.com or through our website’s live chat. We are here to help!
Thank you once again for choosing Nevo Suit. We look forward to delivering a wonderful experience to you.
How to Measure
You must realize the fact that there are thousands of clothing manufacturers in the world. Inevitably, there may be slight differences in size standards because of the different measurement systems. All of these differences can lead to the clothes incorrectly fitting.
Tuxedo Action will show you the measuring method we applied
How to Measure The Product’s Size?
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Shoulder
Measure between the outermost edges of the shoulders. Good reference points for the start and end are the seams one the edge of the shoulders. Measure across, close to the bowest part of the shirt collar.
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Chest

Measure around the chest where it is largest, right across the nipples. Breathe normally. Note that this measurement should be taken with a finger inside the measuring tape.
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Waist
Measure around the stomach, in line with the navel. Breathe normally. Note that this measurement should be taken with a finger inside the measuring tape.
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Length
Start at the middle of the shoulder. A good reference for the starting point is the shoulder seam of your shirt. Measure straight down to he middle of the thumb. Breathe normally.
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Sleeves
From the outermost edge of the shoulder, same point as shoulder measurement, measure down to the start of the thumb.The arm should hang staright down.
Before you buy a piece of clothes, please keep the following two questions in mind.
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What are the common mistakes you may make in choosing the sizes?
- Choose the size only based on your height or weight.
- Simply choose the size which you normally wear comfortably.
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How to select the right size?
- Measure your body size correctly.
- Generally speaking, clothing sizes are slightly larger than the actual human body size. When men purchase clothing, the chest size of men’s clothing should be 4-6 inches larger than the body size, and the clothing waist size between 0.8 to 1.6 inches larger than the body size. (The information above is just for your reference only)
- Simply select the nearest size.
Buyer Protection
Shop with Confidence
For less than the price of a coffee, we guarantee your purchase against lost packages, shipping delays, and even porch theft. Add peace of mind to your cart.
What We Cover
Here's everything included in our Protection Promise:
Lost in Transit
If your tracking stops updating for more than 10 days, file a claim and get a full refund. No questions asked.
Stolen After Delivery
Package stolen from your doorstep? Provide a simple police report, and we'll ship a replacement immediately.
Major Shipping Delay
Is your order seriously late? If it's past the guaranteed delivery date, you can claim for a store credit.
Damaged During Shipping
Did your item get damaged in transit? Send us a photo, and we'll make it right with a refund or replacement.
Simple Claims Process
Getting your refund or replacement is quick and hassle-free:
File Your Claim
Go to your order page and click "File a Claim." Tell us what happened in about 60 seconds. No phone calls needed.
Instant Review
Most claims are approved instantly by our system. For more complex cases, our support team will contact you within 24 hours.
Get Your Refund
Once approved, your refund is processed immediately back to your original payment method, or we ship a new item right away.
Common Questions
It's a small percentage of your order total, typically between $1.99 and $4.99. The exact cost is shown clearly at checkout.
Think of it as peace of mind. It's especially valuable for higher-value items or limited-edition pieces you can't easily replace.
Our Protection Promise covers shipping issues, not buyer's remorse. But don't worry! We have a great return policy for that.
Ready to Shop Without Worry?
Next time you check out, just look for the option to add protection. It's that simple.
Start Shopping Now
